Store Policy
Customer Care
I enjoy making my products and my mission is to provide the best experience for my customers. Please contact me if you have any questions or concerns. I enjoy receiving emails so I can improve my store and my products. Please contact me for any custom orders and I look forward to creating what will work for you. I ship all my products in bubble wrap and/or strong packaging and take the utmost care to ensure your new product is safe. I also offer a gift-wrapping and gift message service.
Please contact me with any special request and I will do my utmost to fulfil it.
​
Please note:
​
This website is owned and operated by wix.com. These Terms set forth the terms and conditions under which you may use my website and services as offered by me. This website offers visitors the opportunity to purchase a variety of handcrafted and fair trade gifts; original and printed artwork and greeting cards. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.
​
In order to use my website and/or receive my services, you must be at least 18 years of age, or of the legal age of majority in your jurisdiction, and possess the legal authority, right and freedom to enter into these Terms as a binding agreement. You are not allowed to use this website and/or receive services if doing so is prohibited in your country or under any law or regulation applicable to you.
​
KEY COMMERCIAL TERMS OFFERED TO CUSTOMERS
​
When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.
The prices I charge for using my services/for my products are listed on the website. I reserve the right to change my prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
​
RETURNS POLICY
For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method. In addition, please note the following: (i) Products can be returned only in the country in which they were originally purchased; and (ii) the following products are not eligible for return:
-
Custom or personalized orders
-
Perishable products (like food or flowers)
-
Digital downloads
-
Items such as earrings (for health/hygiene reasons) unless the sealed packaging has not been broken and is still intact.
Privacy & Safety
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through this site or any related sites and services.
​
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Wix.com or any third party services you access through Wix.com. You can refer to any Third Party Privacy Policy to learn more about its privacy practices.
​
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
​
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:-
-
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
-
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
-
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
-
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Authorised Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:-
-
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
-
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
-
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:-
-
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
-
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
-
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
-
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Catherine Evans, am the data controller of your personal information. If you have any questions or concerns, please contact me at:-
Alternatively, please mail me at:-
​
Catherine Evans, 11 Warten Road, Ramsgate, Kent CT11 8BL UNITED KINGDOM
Wholesale Inquiries
If you own a shop or other outlet and wish to make a wholesale or bulk order please contact me with your enquiry and I will consider it.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments