Question 1

What forms of payment do you accept?

Accepted Answer

I accept payment by PayPal, Bank Transfer or Cash on Collection

Question 2

Do you charge VAT on any items?

Accepted Answer

No.

Question 3

How long does it take for my goods to be shipped?

Accepted Answer

I ship most orders within 72 hours, subject to availability. For custom orders, please allow up to 7 days for dispatch.
If for any reason you need to change the shipping method, please contact me.

Question 4

How do I place a custom order?

Accepted Answer

Please contact me in the first instance to discuss your requirements.

Question 5

What if I need to cancel the order?

Accepted Answer

Please contact me within 4 hours of purchase. Cancellations will not be accepted after this time.

Question 6

What if I need to return or exchange my goods?

Accepted Answer

Please contact me within 14 days of delivery, and ship item/s back within 30 days of delivery.

Please note:
The following items cannot be returned of exchanged:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
·        Custom or personalized orders
·        Perishable products (like food or flowers)
·        Digital downloads
Items such as earrings (for health/hygiene reasons) unless the sealed packaging has not been broken and is still intact.

I hope that you will be happy with your purchase. However, if you are not entirely satisfied please do not hesitate to contact me within 14 days of delivery so that I may endeavour to resolve any issue. That said, if you do require a refund, I ask that you return the item, unused, in its original packaging, and in saleable condition within 30 days, and I will arrange a refund for your purchase. Buyer to pay return postage.

I reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. Goods cannot be returned once they have been used or cut into. Please check for any faults or decide if you wish to keep the item or not before cutting into or starting to use them.

Returning an item
Please contact us within 14 days of delivery to notify me that you wish to return an item.

Once you have notified me that you wish to return an item please post to the returns address below. Please obtain proof of posting.
Returns Address

Mrs Catherine Evans
11 Warten Road
Ramsgate
Kent 
CT11 8BL

Processing Returns
Please allow 3-5 working days for returns to be processed once they are received by me. I will refund the standard postage and packing costs you paid as part of that order once the goods are returned. The postage is only refundable on return of the entire order. If any premium or express delivery was arranged, I will only refund the cost of standard delivery. I will send you a refund in the same way you made payment. For example if you paid for your order by PayPal, your refund will be sent back via PayPal. Please allow 2-3 days for the refund to show in your account once the refund has been processed.

Frequently Asked Questions

Frequently asked questions